Virtual Number

With our personalized IVR system (IVRS), your IVR addresses callers by their name and directs them to a suitable agent based on their interaction history. It is a platform that guides inbound callers to a web-based support experience – personalizing the support journey for customers already on their way to the queue. It is used to generate more leads, identify quality leads, manage business calls anytime anywhere, convert mobile or web visitors into customers & so on. It can safeguard the identity of employees and clients by masking personal phone numbers for both to and fro calling. It also boost agent productivity. Intelligent call routing facility detects an idle agent and directs customer calls to them.

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